At Smyths Homevalue, we are always looking for practical ways to reduce unnecessary waste and make better use of the materials we already have.

One simple way we do this is by reusing suitable cardboard packaging when preparing our online orders.

Instead of throwing away perfectly good cardboard boxes after a single use, our team keeps clean and suitable boxes so they can be used again to safely package customer orders. We also reuse cardboard by shredding it and using it as protective packaging around products during delivery.

This allows us to get more use from materials that would otherwise be discarded, while still making sure your order is carefully packed and protected on its journey to you.

Why Does My Order Have a Different Product on the Box?

Because we reuse cardboard boxes, you might occasionally receive an order in packaging that originally belonged to a completely different product.

The outside of your parcel might show the name, picture or branding of another item. This does not necessarily mean that we have sent you the wrong order.

If you receive a parcel like this, please open the box and check the actual contents inside before contacting us about an incorrect item. In many cases, it is simply our team giving a perfectly good cardboard box another use.

What is inside the box is your order. The box itself may just have had a previous life.

Reusing Cardboard for Protection

It is not only the outer boxes that we reuse.

Where suitable, cardboard is also shredded and repurposed as protective packaging. This provides additional cushioning around products and helps protect them from movement while they are being transported.

Rather than immediately disposing of cardboard and using additional packaging materials, we can make use of something we already have.

A Simple Change That Makes Sense

We know that reusing a cardboard box is only a small action, but making sensible changes like this can help reduce unnecessary packaging waste over time.

For us, it makes sense. If a cardboard box is still clean, strong and perfectly capable of protecting another order, we would rather give it another life than throw it away after one use.

So if your next Smyths Homevalue delivery arrives in a box that looks like it has been used before, there is a good chance that it has.

It is simply part of our effort to reuse what we can, reduce unnecessary waste and get more life from our packaging materials.

Thank you for helping us give our packaging a second life. ♻️