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Returns & Refunds

Returning an Order

We want you to be happy with your purchase. If you need to return an item, please read the information below before sending it back.

Standard Returns

  • Returns for change of mind must be requested within 7 days of receiving your order.
  • Items must be unused and returned in their original condition and packaging.
  • Original shipping charges are non-refundable.
  • Return postage costs are the responsibility of the customer.
  • Refunds are processed after the returned goods have been received and inspected.

Faulty or Damaged Items

  • Please report any breakages or damages within 24 hours of delivery.
  • If an item is faulty, contact us immediately.
  • We may offer a replacement, repair or refund depending on the issue.
  • If the error is ours, we will also refund the applicable delivery charge.

Paint Returns

Mixed Paints

Farrow & Ball, Little Greene, Paint & Paper Library, Colourtrend, Dulux, Fleetwood and Tikkurila paints are mixed specifically to your chosen colour and finish.

As these products are custom-made to your specification, they cannot be returned for change of mind, incorrect ordering or colour selection.

We strongly recommend purchasing tester pots before placing larger paint orders.

Pre-Mixed Paint & Samples

  • Unopened pre-mixed paint can be returned.
  • A €10 restocking fee applies per can returned.
  • Tester pots and paint samples are non-refundable.
  • Products must be unopened and in original condition.

Return With DPD

Step 1 Visit dpd.ie/returns
Step 2 Select "Continue as Guest"
Step 3 Choose "Smyths Homevalue"
Step 4 Complete your details, print your label and drop the parcel to your nearest DPD Pickup Point.

Return By Post

Please send returns to:

Smyths Homevalue
10 Rafter Street
Enniscorthy
Co. Wexford
Y21 X795

We recommend using a tracked or registered postal service as customers are responsible for items until they are received by us.

Important Information

  • Electrical products with broken security seals cannot be returned.
  • Refunds are normally processed within 30 days of receiving approved returns.
  • Until returned goods have been received, replacement products may remain chargeable.
  • Your statutory consumer rights remain unaffected.

Need Help With A Return?

Please have your order number ready when contacting us.

Email: marketing@smythshomevalue.ie
Phone: 053 9233323